New Evaluation

Evaluation Information

Call Information

Virtual Assistant *

Client *

QA Date *

Call / Recording Reference

Customer Interaction

Section Weight: 100%

1. Did the VA follow the required greeting and introduction process?

10 points

Yes No

2. Did the VA provide accurate and complete information?

10 points

Yes No

3. Was the interaction handled professionally?

10 points

Yes No

4. Test Question

10 points

Yes No

Overall Evaluation

Current Score

0.0%